Local view for "http://purl.org/linkedpolitics/eu/plenary/2013-03-12-Speech-2-280-000"

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"en.20130312.35.2-280-000"2
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"The Commission’s draft proposal aims at establishing a European Online Dispute Resolution platform ‘ODR platform’. It will be an interactive website offering consumers and traders a single point of entry for out of court resolution of certain disputes – contractual disputes arising from the cross-border online sale of goods or the provision of services by a trader established in a Member State to a consumer resident in another Member State. The platform will be free of charge and available in all official languages of the EU. The proposal has to be looked at in conjunction with the draft proposal for a directive on alternative dispute resolution for consumer disputes (‘ADR Directive’). This draft directive aims at enhancing redress for consumers by ensuring that all consumer complaints can be submitted to an ADR entity (e.g. arbitrator, conciliator, ombudsman or complaints board) for out of court resolution. Upon agreement between the parties on which ADR shall treat the complaint, the platform will automatically transmit the complaint to that ADR entity, which will seek to resolve the dispute within 30 days. The platform will enable the parties and the ADR entity to conduct the dispute resolution procedure online. A ‘network of ODR facilitators’ will be established to support the resolution of disputes."@en1
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