Local view for "http://purl.org/linkedpolitics/eu/plenary/2013-01-17-Speech-4-014-000"
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"en.20130117.5.4-014-000"2
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"A Uachtaráin, is léir ó bheith ag labhairt le muintir mo thoghcheantair, nach bhfuil meas ceart á léiriú ag aerlínte ar chearta paisinéirí ó thaobh bagáiste láimhe de.
Which items are ‘essential’ or ‘non-essential’, whether airport retail purchases count as baggage, the dimensions of baggage allowed: these vary from airline to airline and, often, from airport to airport. Often, what is allowed for the outgoing flight is, inexplicably, not permitted for the return journey. This lack of clarity across the European Union causes confusion and is, more often than not, very costly for passengers. It makes travel difficult and, where such rules are enforced excessively, is resulting in a marked decrease in airport retail sales.
Stories about passengers being forced to check in their hand luggage due to excessive and arbitrary restrictions are common and often comical, as if all sense had gone out of the window in some cases. We even hear rumours – which may or may not be true – of a bonus for staff imposing fines on the travelling public. These actions are contrary to passenger rights and represent, in my view, a breach of competition law.
While it is clear that storage space on aeroplanes is limited and consumers must use common sense about what is an appropriate size and amount of hand luggage, the industry must collectively and uniformly set common upper limits for restrictions. This will give passengers greater clarity when packing, shopping and travelling.
What are needed are measures to harmonise commercial practice concerning hand luggage, so as to protect passengers and allow them to carry a reasonable amount of hand luggage, including purchases from airport shops. It is essential that the introduction of these measures is met with more than just lip service. They must be enforced and monitored to ensure that passengers are made fully aware of their rights, and not left to the mercy of excessive and arbitrary decisions at boarding gates."@en1
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