Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-26-Speech-5-247-750"
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"en.20121026.23.5-247-750"2
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".
I naturally voted for this text. The role of an ombudsman is important, even essential. An ombudsman is a link between citizens and administrations. It enables administrations to examine their actions and has the power to force them to do so, where necessary. In 2011, the Ombudsman registered 2 510 complaints compared to 2 667 in 2010. It is worth noting that more than 60 % of the complaints received in 2011 were submitted using the internet. Indeed, in the European spirit, it is important to make the system user-friendly for citizens and facilitate access to information or complaints. The significant reduction in requests for information received over the last few years (1 000 in 2010, 1 850 in 2009, 4 300 in 2008 and 4 100 in 2007) demonstrates the success of the Ombudsman’s interactive guide, which is available on his website. It enables interested parties to obtain information without having to submit a request. The Ombudsman opened 382 inquiries on the basis of complaints, and launched 14 additional inquiries on his own initiative, which goes to show that the Ombudsman can and must be proactive, too."@en1
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