Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-26-Speech-5-243-000"
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"en.20121026.23.5-243-000"2
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On 22 May 2012 the European Ombudsman presented his annual report for 2011 to Martin Schulz, the President of the European Parliament. In 2011 the Ombudsman received 2 510 complaints, compared with 2 667 in 2010. Of the total of 2 544 complaints processed, 698 (27 %) were within the Ombudsman’s mandate. The number of complaints has risen steadily over the past nine years. In 2011 the Ombudsman modified his procedures to make them more citizen-friendly.
This explains why a higher number of inquiries were opened than in 2010 and why it took him slightly longer, on average, to complete inquiries in 2011. The modification also meant that the Ombudsman closed fewer cases as ‘settled by the institution’ than in 2010, while he closed a greater number of cases with a finding of ‘no further inquiries justified’.
As regards cooperation, the European Ombudsman cooperates closely with his counterparts in the Member States. This cooperation takes place in the framework of the European Network of Ombudsmen, which comprises 90 offices in 32 European countries. It includes national and regional ombudsmen and similar bodies in the Member States of the European Union, the candidate countries for EU membership and other countries in the European Economic Area or the Schengen area, as well as the European Ombudsman and the European Parliament’s Committee on Petitions."@en1
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