Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-25-Speech-4-505-000"
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"en.20121025.34.4-505-000"2
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"Mr President, the Commission welcomes Mrs Mazzoni’s very comprehensive and informative report. I would like to congratulate her and the Committee on Petitions on this very important piece of work.
As the Ombudsman reported himself, it offers a clear and exhaustive overview of the Ombudsman’s activities for the past year and represents a very useful tool for the other institutions as well. Both reports remind us very clearly of our common goal, which is to ensure open, efficient and independent European administration for our citizens.
I would also like to thank Mr Diamandouros personally for his excellent cooperation and for his assistance in enabling us to do our job better. His insights and suggestions are always very welcome, and I appreciate the very fruitful contact on a political and also on a service level.
Several figures have been offered and proposed by Mrs Mazzoni and also by Mr Diamandouros, but allow me also to bring in some of our own. The fact is that the Ombudsman’s enquiries continue to be focused mostly on the European Commission, of which they represented 58 % in 2011, which is a little bit less than in 2010, when the figure was 65 %. I also agree with the conclusions of Mrs Mazzoni’s report that to a great extent it is natural for the European Commission to be the principal addressee of the enquiries as it is the biggest institution, with executive powers. How have the complaints and cases been handled by the European Ombudsman? The European Commission had 365 replies to the Ombudsman in 2011 in comparison with 375 in 2010. We are very much aware of the importance of friendly solutions and we strive to achieve, if possible, a win-win situation. Both reports conclude that there was a positive upward trend in this direction.
We would also like to note that the number of critical remarks received by the Commission has steadily decreased since 2007. In 2011 they represented 11 % of all the enquiries closed. It is very important to mention that in 2011 the Commission sent 25 replies to the European Ombudsman’s critical remarks, and the Commission totally or partially agreed with the Ombudsman in 18 cases, which represents a considerable share of the total – 72 %.
On top of this, the number of informal procedures handled in 2011 was 99, which is also a substantial increase compared to previous years. In such cases the Ombudsman asks the Commission to reply directly to citizens without analysing the substance of the reply.
I would also like to thank the Ombudsman for holding conferences and for organising very broad public consultations on public service principles, to which we also contributed through the written contribution of the President of the Commission, Mr Barroso.
I would like also to confirm that we value and apply those principles. Even if the Staff Regulations already impose the strongest of rules for EU officials and the Commission is committed to the highest ethical values which guide its administration in contacts with the public and respects the code of good administrative conduct, we will also apply these principles across the Commission. They have been distributed to all our officials and have been posted on our internal and external websites.
Allow me to conclude by stressing once again that the Commission looks forward very much to continuing the useful and very fruitful cooperation with the Ombudsman, Parliament and the Petitions Committee."@en1
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