Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-25-Speech-4-079-000"
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"en.20121025.11.4-079-000"2
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".
As rapporteur for the opinion of the Committee on Industry, Research and Energy, please allow me briefly to highlight the concerns of citizens on energy and telecommunications, and recommend solutions to improve the position of small and medium-sized enterprises. The main source of consumer dissatisfaction in the energy sector is that energy bills are too complicated and they do not provide information on why energy prices have risen in recent times. Regulations in many Member States are very accommodating, and so the energy providers are not compelled to provide consumers with appropriate information. To protect consumer rights properly the Member States must transpose EU legislation into practice as soon as possible.
The biggest problem with telecommunications is the quality of internet service, while prices and service packages are also very difficult to compare. With a view to monitoring service quality and prices we need to reinforce the role of the regulatory authorities and the consumer protection bodies, ensuring transparency. Small and medium-sized enterprises have problems in accessing financial assistance from Member States and the EU. SMEs find it difficult to access tender information, and they have no employees with experience in writing bids. Consequently it would be a great help for SMEs if Member States were to introduce ‘one-stop-shop administration’ for drawing EU and government financial assistance."@en1
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