Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-23-Speech-2-503-527"
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"en.20121023.45.2-503-527"2
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"The European Union affords basic levels of protection to passengers. This vote emphasises, among other things, the fundamental importance of a better quality of service to passengers with disabilities, including barrier-free access to airport facilities, devising of coordinated and standard notification procedures, proper staff training, and liability for damage to, or the loss of, mobility devices. With regard to rail transport, significant improvements have been made in recent years in the protection of passengers and their baggage in the event of delays or accidents, but further improvements in service are necessary. Depending on the mode, passenger rights differ in terms of their scope and possible exceptions, especially as regards the definition of delays, the extent of assistance and care while passengers are waiting to be rerouted, the amount of compensation, the circumstances in which compensation is not payable, and the time-frame for handling complaints. The crux of passenger rights is considered to be the entitlement to fulfilment of the transport contract."@en1
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