Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-10-23-Speech-2-496-625"
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"en.20121023.45.2-496-625"2
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"Research shows that, in rail transport, 50 % of all problems are caused by delays and missed connections, but the respondents also spoke of cancellations and poor information during train journeys and at stations. It is therefore important that information on passenger rights should be simple, clear and accessible from the time of booking to the journey’s end. Carriers and terminal operators should set up information points or help services in order to provide passengers with the necessary information when making decisions in the event of travel problems and provide information if baggage has been lost or delayed. A standard complaint form, a single email address, and an inexpensive telephone line should be introduced, and a central electronic complaint site set up not only to give advice, but also to pass on complaints to the appropriate national bodies. There is also a need to improve information about air fares. Prices offered on the internet should, from the outset, include all of the costs payable. Customers must be in a position to ascertain the actual total price from the moment that they start booking. The Commission must prohibit every unfair commercial practice."@en1
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