Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-05-22-Speech-2-289-187"
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"en.20120522.15.2-289-187"2
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"I voted in favour of the report on strengthening the rights of vulnerable consumers. Liberalisation of the markets has increased competition, which can benefit consumers if they are properly informed and able to compare prices and choose their providers. The lack of transparency in the main markets, including in the energy and transport sectors, may cause further difficulties for consumers, in particular when identifying which is the appropriate tariff for their needs, switching providers and understanding the items billed. I call on the Commission and Member States to take the appropriate measures to ensure that all consumers have access to clear, understandable and comparable information about tariffs, conditions and means of redress, and can easily switch providers. In spite of existing legislation, vulnerable consumers still encounter difficulties when travelling. We call on the Commission and Member States to take the necessary measures to ensure better provision of information and rapid access both to claims procedures regarding passengers’ rights and the mechanisms for resolving them. We call, as part of these procedures, for the situation of vulnerable consumers to be taken into account, especially of persons with reduced mobility."@en1
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