Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-05-22-Speech-2-281-875"
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"en.20120522.15.2-281-875"2
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"We need to do more to strengthen the rights of vulnerable consumers. We need a broad and coherent legislative strategy to tackle vulnerability, taking into account the complexity of such situations. Vulnerable consumers must have effective access to alternative dispute resolution, either free of charge or at the lowest possible cost.
The EU, Member States and businesses need to take the appropriate measures to ensure that consumers have access to understandable and comparable information about fees and means of redress, and can easily switch providers, especially in the telecommunication and energy sectors.
We need to have better information and access to claim procedures regarding
passengers’ rights and transparency of fares. EU passengers’ rights legislation must take into account the situation of vulnerable consumers. We need to conduct a detailed analysis of the impact of misleading and aggressive advertising on vulnerable consumers, especially children and adolescents.
There must be stricter advertising standards for sophisticated financial products aimed at retail investors who may not have a good understanding of the risks and losses that an investor may incur.
We need enhanced consumer awareness regarding product safety, especially for vulnerable consumer groups like pregnant women and children."@en1
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