Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-05-22-Speech-2-274-000"
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"en.20120522.15.2-274-000"2
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"The promotion of consumers’ rights and their protection create a basis for the development of relevant EU policies and it is important for the achievement of the objectives set out in the Europe 2020 strategy. The consumer may be vulnerable for a number of reasons – because of their mental, psychological or physical disability, age, sex, or credulity, or if they are in a state of temporary powerlessness resulting, for example, from an adverse social or financial situation. Vulnerable consumers require special protection and it is important to take into account their specific needs and enhance their capabilities. Member States must take appropriate measures in this regard and ensure adequate guarantees. The most dangerous areas, where the level of vulnerability has been shown to be greatest, include energy, food, transportation, financial services, access to justice and telecommunications. In order to protect vulnerable consumers, we need to provide them with easily accessible and understandable information. As regards the requirement to provide sufficient information, I believe we need to draw attention to the fact that some categories of consumer are not aware of the existing complaint and redress schemes, especially in cross-border or e-commerce cases. The development of an effective strategy for the strengthening and protection of the rights of vulnerable consumers will ensure their equitable participation in the single market, contribute to their social inclusion, and will additionally guarantee that the single internal market of the European Union will be safer, stronger and more competitive."@en1
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