Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-05-21-Speech-1-161-000"

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"We cannot speak of effective consumer protection when consumers still feel vulnerable to companies, when the terms and conditions of contracts are incomprehensible to them, or when they can hardly hope for protection in their legal disputes. At the same time, I believe that there can be no effective consumer protection without cooperative and consumer-friendly companies. Here, I would like to note that in order to reinforce this idea, I will soon submit a written statement for the creation of a consumer- and enterprise-friendly patent, because consumer complaints indicate that consumers still experience first hand the imbalance and complete vulnerability that characterise their position in consumer-enterprise relations when consumer interests are violated. The primary but not exclusive means of resolving this situation are legislative amendments of such extent and quality that have yet to be seen. Last but not least, we must not forget about consumer awareness, which is the cornerstone of strong and effective consumer protection. Without awareness, there is no prevention, and without prevention there can be no protection. Thus, from the education of young people to assistance to the elderly, we must ensure that consumers know which organisations they can rely on for help in the case of a legal dispute. The own-initiative report by Ms Pérez is exemplary, as it addresses a very sensitive and urgent topic. I would like to thank the rapporteur for her extremely timely conclusions; I will definitely vote in favour of this report."@en1

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