Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-05-21-Speech-1-160-500"
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"en.20120521.20.1-160-500"2
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"Belonging to the European Union ensures a degree of protection for consumers by establishing equal levels of safety for numerous consumer goods and by introducing measures to protect consumers’ wider interests from unfair business practices, misleading advertising and unfair contract terms. However, the general concept of ‘consumers’ subsumes a specific category, that of vulnerable consumers or consumers in vulnerable situations, who require special protection and a specific strategy on the part of the authorities. I believe that the creation of a strategy for strengthening the rights of the most vulnerable consumers may contribute not only to the social inclusion of such customers, but also to ensuring a more dynamic and competitive internal market. I agree with the rapporteur on the importance of improving consumer information, so that consumers are more aware of their rights, but I would underline the fact that practice has proven that in fact, many consumers’ vulnerability results from their lack of comprehension of the information they receive or their lack of awareness of the existing complaint and redress schemes. I would ask the Commission to consider adopting specific legislative measures to ensure appropriate protection of vulnerable consumers, going beyond mere information and in line with the Consumer Programme 2014-2020."@en1
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