Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-304-005"
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"en.20120329.36.4-304-005"2
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"As regards air passengers’ rights, many EU legislative requirements are no longer new; they are well-known, and the situation has improved in recent years. However, the charges made by airlines for payment administration and for the use of bank cards, especially credit cards, for example, are still problematic and confusing. These extra payments are not included in the price of the ticket, and when buying their ticket, passengers are not informed on time: they see these extra charges only when they have already chosen the ticket and are making the purchase. That is why airlines are being asked, especially with respect to credit cards, to recoup only what it really costs them to service the credit card or other card. The second topical issue is the wide variation in weight restrictions currently applied to hand luggage by airlines. Passengers find it difficult to navigate their way around these, which is why these rules should be harmonised. The EU should likewise simplify the method for investigating complaints, and it should be uniform. Currently, both the procedures and the time limits for investigating complaints differ from country to country. Although many of the proposals contained in the report, including the review of various definitions, have already been appropriately solved at an international level in the International Civil Aviation Organisation (ICAO), on the whole, nevertheless, the
of the report on the functioning and application of the established rights of people travelling by air – that it is still necessary both to monitor airlines even more closely and to develop clearer and stricter regulations – is right and needs to be supported."@en1
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