Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-304-003"
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"en.20120329.36.4-304-003"2
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"I did not vote in favour of the report. This is not because I am opposed to passenger rights. It is not because I am opposed to the demand for unified complaint handling. It is not even because I am opposed to greater awareness and more information for passengers. When Wizzair left 180 Czech passengers in Barcelona in February this year, announcing that it would not refund their money, I realised how toothless a right can be in the real world, and how powerless passengers are in reality. However, we need to understand that nothing is for free. If wonderful rights are defined for passengers in relation to delayed flights, delayed baggage, assistance for people with disabilities and so on, we need to understand that someone will have to pay for it. The demand for financial costs to be borne only by carriers and not by passengers, as the report proposes, is unrealistic in my view. When we buy a ticket for EUR 1 from a low-cost airline, we should not expect that if the flight is two hours late, we have an automatic entitlement to refreshments, telephone calls or another form of compensation exceeding the original price of the ticket. In this regard, we should create a dual system in the future, enabling passengers to choose when it comes to the price of the ticket and the related comfort and certainty of travel. We cannot simply protect passengers regardless of the cost."@en1
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