Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-303-890"
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"en.20120329.36.4-303-890"2
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"In today’s vote, I supported the own-initiative report of the rapporteur, Keith Taylor, on the functioning and application of the established rights of people travelling by air, as this involves an important challenge to the Commission to submit proposals as quickly as possible for addressing the ever increasing number of complaints by European air travellers. It is not acceptable that, according to statistics, 57% of the total number of 44 000 transport complaints in 2010 concerned passenger rights in air transport. Airline companies must start treating their customers more fairly, providing them with clear information in a language they understand, and in case of problems or of their own bankruptcy, organise their payment-free and rapid transport back home. The Commission must submit amendments to Regulation (EC) No 261/2004 along these lines, as a result of which, the obligation incumbent upon airline companies, above all, to fulfil their obligations vis-à-vis passengers will also be more enforceable in the event of bankruptcy, insolvency or loss of licence. I also support the creation of a unified system for assessing the evidence demonstrating ‘exceptional circumstances’. This is the excuse most often put forward by airline companies unwilling to compensate passengers for damages. The demand for passengers to be entitled to comprehensive information on their rights in the language in which the reservation was made is also an important challenge."@en1
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