Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-303-484"
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"en.20120329.36.4-303-484"2
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"Cancelled flights, lost baggage, delays, overbooking, etc. are all dysfunctions that are currently poorly addressed by the regulations in force. What was needed, therefore, was a new framework and new instruments to guarantee air passengers’ rights in all circumstances. That has now been achieved through this resolution, which, above all, provides greater transparency both in the information given when flights are delayed or cancelled and also in the prices that airlines advertise. Together with this need for transparency, there was also a need to improve the assistance given to passengers. Accordingly, this resolution states that passengers in difficulty should be able to talk directly to contact personnel who can provide immediate solutions and answers. In addition, the report considers that, if luggage is delayed by more than six hours, compensation should be offered that is proportionate to passengers’ needs so that they have the items they need while waiting for their luggage to arrive. Lastly, the resolution stresses that persons with reduced mobility should be given easier access to aircraft."@en1
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