Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-303-062"

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"en.20120329.36.4-303-062"2
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"I voted in favour of the report because it points out the need for enhanced legal certainty, more interpretative clarity and uniform application of the regulations across the EU regarding the rights of air passengers, including those with reduced mobility. Greater and more effective cooperation among the different actors must be secured so as to ensure that passenger rights are protected and to clarify their various responsibilities. It is also important to clarify and strengthen existing rights and to ensure that consumers are made aware of them. Knowledge of rights is essential in ensuring that passengers can access them. That is why information on passenger rights should be communicated in a simple, appropriate and understandable way throughout key stages of the journey, starting from when the passenger is considering whether to purchase a ticket. To help ensure that rights are upheld, there should be contact personnel at airports who can take immediate decisions in relation to providing assistance, reimbursement, re-routing and other issues that arise when flight disruptions occur."@en1

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