Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-301-000"
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"en.20120329.36.4-301-000"2
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"Given that the number of passengers travelling by air has been increasing by an average of 4.5% every year, it is important to analyse and revise the existing rules on air passenger rights so as to make them clearer to interpret. At the same time, it is essential to raise the current level of legal certainty and ensure that there is more uniform application of the regulations across the EU. Uniform handling of complaints in the Member States is necessary, as their numbers have been rising considerably. Some 39 000 complaints were registered in 2009, 41% of them resulting from flight cancellations and 25% from delays. Spain received most complaints, with Portugal in second place. The most important passenger right is the right to services provided as scheduled. If they are not, there should be fast, simple and effective complaint systems, delivered by efficient and independent complaint-handling bodies. I am voting for this report, which seeks to increase accountability and transparency, to clarify and strengthen existing rights, and to make sure these rights are made clear to consumers. Special protection should also be provided for vulnerable groups of consumers, who need additional guarantees when exercising their rights."@en1
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