Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-299-500"
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"en.20120329.36.4-299-500"2
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"Any person travelling by air needs to know their rights. This is why I think that information on passenger rights should be communicated in a simple, appropriate and understandable way throughout key stages of the journey, starting from when the passenger is considering purchasing a ticket. In case of disruption to travel, passengers should be informed promptly about the reasons for the delay or cancellation, the estimated duration of the delay and alternative travel options, including other modes of transport where applicable. I also think that the three options available for passengers to choose from, namely refund, re-routing or rebooking, should also be highlighted as a basic right. Last but not least, passengers with lost or delayed baggage should be entitled to rights equivalent to those enjoyed by passengers who are actually delayed."@en1
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