Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-299-312"
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"en.20120329.36.4-299-312"2
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"There are currently many European laws on air passengers’ rights, but I would highlight the need for enhanced legal certainty, more interpretative clarity and uniform application of the regulations across the EU. I believe that information on passenger rights should be communicated in a simple, appropriate and understandable way throughout key stages of the journey, starting from when the passenger is considering whether to purchase a ticket. In my view, to help ensure that rights are upheld, there should be contact personnel at airports who can take immediate decisions in relation to providing assistance, reimbursement, re-routing and other issues that arise when flight disruptions occur. I agree with the rapporteur in calling for formalisation of a European network of efficient, independent bodies, coordinated by the Commission, and for these bodies to publish information on the complaints they receive from passengers. Lastly, I believe that passengers should enjoy the right to change the details on their ticket in case of a mistake without incurring a fee for doing so, thus counteracting the general proliferation of unfair terms in air carrier contracts, which is a widespread practice among many air carriers."@en1
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