Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-299-250"
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"en.20120329.36.4-299-250"2
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".
Reinforcing the rights of air passengers: that certainly is a job for the European Union! Over the last few years, the EU has already taken action to strengthen passengers’ rights; however, there is still more work to be done. This is especially true in situations where passengers are stranded or delayed, in which case air carriers have a duty to provide information and assistance, simplify claims and pay compensation. Rules on hand luggage are another bone of contention. Each carrier now has its own criteria on weight and size, and passengers find this very confusing. The rules should therefore be harmonised in order to make them more transparent. Lastly, it is essential that booking systems be made more flexible, with more facility for cancellations and alterations. In short, in this resolution, we have diagnosed the problem and are calling for action."@en1
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