Local view for "http://purl.org/linkedpolitics/eu/plenary/2012-03-29-Speech-4-298-375"

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"en.20120329.36.4-298-375"2
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"I voted in favour of this resolution on the functioning and application of established rights of people travelling by air. This resolution is the European Parliament’s response to the recently published communication from the Commission on the regulation on common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. I agree with the rapporteur that information on passenger rights should be communicated in a simple, appropriate and understandable way throughout key stages of the journey. I believe that there must be qualified staff at airports who can be contacted and who can take immediate decisions in the event of disruption, with regard to assistance, reimbursement, re-routing and other issues. In the event of disruption to travel, passengers should be provided in a timely manner with information covering reasons for the delay or cancellation, the expected duration of the delay and alternative travel options, including other modes of transport if possible. The triple choice for the passenger between refunding, re-routing and rebooking, as a basic right, should also be highlighted. I believe that the European Parliament has adopted this resolution at just the right time because next year, the Commission intends to review legislation in this area. I call on the Commission to take this resolution into account in future when reviewing the Package Travel Directive and the Airport Package."@en1

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