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"Mr President, the economic and financial crisis that we are facing can sometimes cause us to forget about its human impact. It is therefore right for us to take a couple of steps back to consider the ultimate objective of all our reforms: the social and economic wellbeing of our fellow citizens. Yesterday the Commission approved a package of measures aimed at ensuring that European consumers who buy goods and services (online or offline, in their country or in another Member State) have access to alternative dispute resolution mechanisms to solve their disputes with traders, without necessarily having to go to court. Moreover, with regard to e-commerce, we need to de-mystify this new form of consumption and make it safer, also for our companies, because it is still under-used to a very significant extent. Secondly, make the economy of the internal market more dynamic by ensuring full implementation of the Services Directive and improving the distribution channels for goods in Europe; and by addressing businesspeople directly and improving the conditions in which they must operate in order to increase their competitiveness in a more competitive market and reduce their administrative burden. There are a number of specific measures intended to achieve this: the creation of a single patent, which is a major milestone in supporting creativity and innovation in Europe, and other measures to increase the observance of intellectual property rights; an action plan for SMEs, to increase their access to funding in the form of venture capital, on the stock market and through bank loans; simplification of accounting rules; and simplification of the rules for public procurement. Thirdly, support and facilitate public action. We are going to review the directives on public procurement in order to make the lives of public and private operators easier and increase the integration of social and environmental issues and issues relating to project innovation. We are also going to fill the legal void currently surrounding the procurement of services in Europe in order to improve the relationship between contracting authorities and private contractors, both when a contract is put out for tender and throughout its implementation. Finally, we aim to renew our relationships with third parties and to introduce greater reciprocity into public procurement in particular. We have placed all these measures within the framework of the Single Market Act and we must ensure their implementation. 2012 will be a crucial year for the delivery of these reforms. It will be a milestone in our project to relaunch the single market on the 20th anniversary of its creation. To turn this celebration into an exciting event, we intend to work with all the players on the single market to organise a Single Market Week focusing on new growth, along the lines set out in the Krakow Declaration. During this week, local events will be organised in each Member State and a big event will be held in Brussels. I am counting on your participation to enable us to make the 20th anniversary of the single market a success for everyone. We must accept this responsibility for our fellow citizens, who are also consumers, workers, taxpayers and savers; for our companies, whether they be small, medium-sized or large; and finally, for our countries and their regional and local authorities. All these players are the first to feel the specific consequences of the current shocks, which are compounding existing problems with the single market. We must show them that the single market can give rise to concrete benefits. That is why we organised the Single Market Forum (SIMFO) in Krakow in early October, in partnership with you at the Parliament and the Polish Presidency. The Forum was attended by over 1 000 people during the discussions and almost 10 000 at the Single Market Fair held at the same time. At this point I would like to thank Róza Thun, Louis Grech, Malcolm Harbour and Silvu Buşoi, whose participation in the commitment of Parliament made SIMFO such a success. The Forum made it possible to bring together all players in the single market. It was a great success, from which we can draw two conclusions. It has enabled us to back up our political discussions with concrete examples, which are also calls to take action to improve the lot of the people of Europe during this period of crisis and allow us to see our choices in relation to their real needs. It has enabled us to directly communicate the reforms that we are undertaking. We must constantly strive to disseminate information about our initiatives, from the time when they are discussed to their implementation. The comments that were collected reflected the results of the survey concerning the 20 main concerns of European citizens in their day-to-day lives. The study has reaffirmed the need for citizens and companies to be better informed, and for the rules of the internal market to be applied more effectively with regard to health, social security, the recognition of professional qualifications, online purchasing, public procurement and the protection of intellectual property between countries, in particular. We have now noted the Krakow Declaration drafted by the participants in the Forum, and we undertake to do what it has called for by taking the measures determined in connection with the Single Market Act. We can identify three main courses of action: Firstly, make the single market a safer place on a daily basis for the citizens of Europe. We want citizens to have confidence in the single market and to know their rights when making a purchase in another country or on the internet, or moving within the EU for personal or professional reasons. We therefore intend to simplify mutual qualification recognition procedures in order to encourage mobility on the part of our fellow citizens in the internal market and ensure that their aims are not stymied by administrative barriers; we will propose reinforcing legislation concerning the posting of workers and clarifying the balance that must be struck between economic freedoms and fundamental rights; and we intend to enable consumers to make greater use of the single market."@en1
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