Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-27-Speech-4-158-937"
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"en.20111027.17.4-158-937"2
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"The existence of an Ombudsman is crucial to any democratic and effective relationship between administrations and citizens. According to the Ombudsman’s 2010 annual report, 2 667 complaints were received in 2010, by such an assorted group as citizens, non-governmental organisations, associations and regional offices. It is extremely encouraging to see that the Ombudsman has succeeded in helping the complainant in 70% of cases, more often than not by striving to find an amicable solution. I am also pleased to note that almost 58% of the complaints were made via the Internet. Online forms make it easier for citizens to exercise this right, and I hope that they will help to facilitate and speed up the procedures. Ms Iotova’s report, which I support, highlights these advances while proposing specific measures to improve the Ombudsman’s work: establishing an ongoing dialogue with complainants and stakeholders, increasing transparency by promoting full access to documents, strengthening the dialogue between the European Ombudsman and national ombudsmen, and disseminating best practices. These advances are necessary, and I am delighted that they have been included in the report."@en1
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