Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-27-Speech-4-157-000"

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"en.20111027.17.4-157-000"2
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"We welcomed the suggestions in the European Ombudsman’s 2010 annual report on a new working strategy for 2009-2014. In particular, we liked the objective – underlined several times – of listening to the interested parties to get feedback from complainants, thereby broadening and deepening contacts with EU institutions and civil society while also identifying best practices. The goal, therefore, is to improve the quality and efficiency of assisting European citizens in the event of so-called ‘maladministration’. This is all geared to achieving faster results, cutting the time needed to close investigations and developing simplified procedures to facilitate faster complaint resolution. We think this new strategy can have a positive effect on the administrative culture of the institutions of the European Union, helping to optimise administrative procedures and concentrating on systemic problems. Improving communication with the public will play a fundamental role and it will be necessary to provide regular, timely and useful information to all parties concerned."@en1

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