Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-27-Speech-4-152-000"
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"en.20111027.17.4-152-000"2
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"The Annual Report on the European Ombudsman’s activities enables us to check the work done on carrying out his roles and objectives. Given that the Ombudsman has the right to analyse the substance of the actions and conclusions of the Commission when investigating complaints about breaches, it is important to check what happens with complaints and follow the development of the process. It can be seen, for example, whether the Ombudsman’s opinions are reasonable, well-argued, complete and clearly explained to the complainants. The report notes that the Ombudsman was able to help the complainants in 70% of all of the cases handled in 2010, whether by opening an inquiry himself, transferring the complaint to a competent body at EU or national level, or even giving the complainant advice on where to take his complaint. In the annual report on 2010, particular attention is given to the new strategy that the Ombudsman and his staff put together for their 2009-2014 mandate.
The objectives are as follows: listening to stakeholders by obtaining feedback from complainants, whilst broadening and deepening contacts with the EU institutions; identifying best practices in order to deliver results faster by reducing the time needed to conclude inquiries; and developing simplified procedures to promote the rapid resolution of complaints."@en1
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