Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-25-Speech-2-282-875"
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"en.20111025.25.2-282-875"2
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"Access to justice is a fundamental right. The concepts of freedom, security and justice also need to meet the requirements of citizens and businesses through a simpler and more comprehensible form of application, thereby also improving access to justice. The aim of alternative means of dispute resolution is to strive for the restoration of legal peace or the resolution of disputes between parties. Alternative dispute resolution helps consumers and businesses to resolve conflicts through a third party by an out-of-court route, and thus becomes an effective alternative to the judicial process, particularly in terms of cost. It is a sad fact, however, that Member State citizens are relatively unaware of the existence of alternative systems for dispute resolution. Moreover, only a small percentage of citizens know how to submit an actual complaint to an alternative dispute resolution body.
In my opinion, we must try to educate and inform the public about the possibility of resolving disputes through alternative mechanisms to judicial proceedings. These also offer the possibility of avoiding a directly confrontational approach and, at the same time, provide a possibility for dispute resolution that is advantageous to both parties. However, we absolutely must strive for an approach which takes account of the scope of alternative dispute resolution system powers, on the one hand, and of fair procedures and proceedings in relation to the parties involved, on the other."@en1
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