Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-25-Speech-2-135-000"
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"en.20111025.7.2-135-000"2
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"I am very pleased to see that support for the rights of consumers is quite prevalent in this Parliament and I am very comforted by this. What I can say is that you are completely correct: unless consumers know of their rights and unless they have full access to exercise those rights, whatever rights that we put on paper are meaningless. Therefore, the directive has to consider issues of how consumers are going to be facilitated into exercising their rights of redress without abusing them. We are not here for abuse. We are here for exercise of rights.
In this context, we already have organisations within the European Union. We have the consumer protection centres; we have the European consumer centres that are organised in all Member States to give advice to consumers on their rights, and also to assist them, even today, to exercise their rights, even for redress across borders. This is a function that we can consider: expanding the scope to maybe develop it into being the advocates of consumers when it comes to exercising their right of redress."@en1
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