Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-25-Speech-2-134-000"
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"en.20111025.7.2-134-000"2
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"Madam President, Commissioner, I would like to return briefly again to the matter of alternative dispute resolution (ADR), especially for consumers. It is good that this is now one of the priorities in the internal market package. The actual weakness with the scheme, however, has been the general ignorance of its existence.
Since, in cases of dispute, consumers are normally always the party in the weaker position compared with traders, they are also, for this very reason, unwilling to complain about the improper treatment they receive. In general, few consumers know that they and traders can use the ADR scheme to resolve their differences without going to the trouble of taking legal action.
Could you tell us beforehand what sort of concrete action the Commission intends to take in order to make consumers in the Member States more aware of ADR?"@en1
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