Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-25-Speech-2-099-000"
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"en.20111025.7.2-099-000"2
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"Consumers and businesses, particularly SMEs, still lack confidence in the retail and digital single market. One way of addressing the situation is to build an effective redress framework across Europe.
ADR is a low cost, simple and efficient way of resolving disputes out of court, as you said, Mr Busuttil. The same can be said for ODR in the online context. My aim is to offer all European consumers and businesses a simple and accessible way of solving their problems without going to court, no matter what, where and how they buy in the European Union, whether online or in a shop. This will help to increase consumers’ confidence in the single market and to free up resources that can be reinvested in the economy.
I do not want to create new structures and costs, but to improve the efficiency of the systems which already exist and to introduce effective and simple tools to solve consumer disputes where they do not yet exist. The proposal for a directive on ADR will build on what already exists in Member States. It will respect the great variety of ADR schemes put in place across the EU. It will leave it to the Member States to decide how they achieve the aim of full ADR coverage.
Those Member States with ADR schemes covering specific sectors can keep them, provided that those schemes respect the quality principles. They could, for example, cover the remaining areas by establishing a residual ADR scheme."@en1
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