Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-10-24-Speech-1-213-000"
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"en.20111024.19.1-213-000"2
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"Madam President, access to justice is a fundamental right. The aim both of judicial processes and of alternative means of dispute resolution is to strive for the restoration of legal peace or the resolution of disputes between parties. Alternative dispute resolution helps consumers and businesses to resolve conflicts through a third party by an out-of-court route, and thus becomes an effective alternative to the judicial process, particularly in terms of cost.
It is a pity that the knowledge and awareness of Member State citizens is relatively sparse regarding the existence of alternative systems for dispute resolution. Only a small percentage of citizens know how to submit an actual complaint to an alternative dispute resolution body. In my opinion, we must educate and inform the public about the possibility of resolving disputes through alternative mechanisms to judicial proceedings. These also offer the possibility of avoiding a directly confrontational approach and, at the same time, provide the possibility of dispute resolution that is advantageous to both parties.
We must, however, strive for a balanced approach, taking account, on the one hand, of the scope of powers of the alternative dispute resolution systems and, on the other, fair procedures and proceedings in relation to the parties involved."@en1
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