Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-07-05-Speech-2-739-000"

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"Madam President, Commissioner, I hear what you are saying. Nonetheless, we have to recognise that for every incident which causes a flight to be delayed or cancelled, including those caused by what are deemed exceptional circumstances, air carriers do all they can to avoid taking responsibility for travellers and to avoid paying the compensation set out in the regulation. A recent ruling by the European Court of Justice had to state, once again, that the concept of ‘exceptional circumstances’ is actually very limited and that in most cases, air carriers have an obligation to compensate travellers. You mentioned an impact assessment. Let me say again that I disapprove of this approach, which involves extremely costly assessments that do not always produce results. Do you not think, Commissioner, that the real problem is the total lack of information, indeed the critical lack of information available to consumers about their rights and the procedure for lodging complaints, which is rather complicated, to be honest."@en1
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