Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-07-04-Speech-1-204-000"
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"en.20110704.26.1-204-000"2
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"Increased mobility across Europe has also dictated the need for the concept of a single emergency call number, with the specific aim of making the services offered to citizens more efficient. The 112 number, which is part of the obligations assumed by Member States for joining the EU, fulfils this aim, although only 26% of Europeans can identify it as the emergency call number, according to the latest Eurobarometer survey. We therefore see the need to promote the single 112 number more widely so that it does not become redundant in Member States, while stopping the promotion of other national numbers. Due to European citizens’ level of mobility, we must think about handling emergency calls efficiently in foreign languages, as well as about the alternatives to voice calls: text messages, emails or faxes, especially for hearing-impaired users. From a technical perspective, it is vital to reduce the number of failed emergency calls, speed up response times and also reduce the number of hoax calls, which can greatly exceed the number of genuine calls. Coming from Romania, where the 112 number has been operating effectively for several years, I think that it is important for us to support not only the exchange of experiences between the emergency services in Member States, but also joint training programmes for experts and NGOs."@en1
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