Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-06-23-Speech-4-520-000"
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"en.20110623.37.4-520-000"2
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The new directive is a balanced agreement offering benefits such as the right recognised at EU level of consumers to change their mind in the two weeks after they have received the item they ordered and the obligation for online traders to provide full information about the total price and the trader’s contact details. Such a framework was needed for online transactions as this is the method used for the majority of cross-border sales.
We must aim in the future to protect consumers against unfair contractual terms. In the case of banking, electronic communication and tourist services, the contract’s terms are very often written in tiny letters and customers very frequently agree without familiarising themselves with these terms."@en1
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