Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-03-24-Speech-4-308-500"
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"en.20110324.22.4-308-500"2
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".
This draft directive on consumer rights merges the four Community directives in force into a single legislative instrument. On the one hand, it is aimed at ensuring that consumers in all of the 27 Member States have confidence in a high level of consumer protection, and, on the other hand, that businesses, whether large or small, can provide goods and services without unnecessary legal obstacles to consumers in the 27 EU Member States.
As for the consumers, this proposal aims to ensure that, no matter where in the EU they make their purchases, they have access to clear information about prices and additional charges before signing a contract. It strengthens consumer protection against late or non-delivery, giving consumers rights in relation to cooling-off periods, returns, refunds, repairs, guarantees and unfair contract terms. On all contracts concluded with consumers, the dealer is required to provide clear information that allows an informed choice.
I am pleased with the exemption of the requirement to provide information for contracts that involve ‘day-to-day transactions and in which the trader has to deliver the good or provide the service immediately when the contract is concluded’, as this avoids an unreasonable administrative burden."@en1
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