Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-03-23-Speech-3-243-000"
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"en.20110323.21.3-243-000"2
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"Mr President, in times gone by, the slogan that the ‘customer is king’ held true, lifetime guarantees were not the exception, and quality was a matter of honour. Today’s world is evidently different. Today we must think about the rights of consumer, protection for consumers, and the legislation that will secure this. Customer satisfaction, it seems, is no longer always the best commercial policy, and there are almost too many examples from everyday life suggesting rather the opposite.
That is why it is so important to have a thorough debate on this legislation, which must not bring about a deterioration in consumer rights, but will have to respond to new challenges. We need to realise how different the starting points of the various EU countries are in respect of consumer rights. Our aim should be to enhance consumer protection in those places where legal chaos and uncertainty have prevailed so far, attracting a variety of crooks and undermining confidence in the internal market. On the other hand, we must retain a high level of consumer protection in those places where it already exists in an effective form. This is the basic approach taken by the Consumer Rights Directive, and I therefore fully support the position of my group. I would also like to thank all the rapporteurs, of course, for the extensive work they have carried out. Consumer protection is really not against the interests of honest businessmen. Quite the opposite is true."@en1
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