Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-03-23-Speech-3-237-000"
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"en.20110323.21.3-237-000"2
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"Mr President, Commissioner, I would like to start by thanking Mr Schwab for the work he has put into this draft. He probably knows better than anyone that it was not an easy task. During our work on the directive we have often emphasised how important it is for consumers, but it is also important for trade, and in particular for
commerce and cross-border purchases.
What consumers making online purchases want above all is a guarantee that the goods or services they have ordered will be supplied to them, and that they will correspond to the stated quality. We should therefore guarantee that regulations protecting consumers are clear and transparent. During this debate, however, we should not forget about traders, who expect regulations which do not place an excessive burden on them. Have we managed to reconcile the interests of consumers with the interests of traders during our work on this directive?
The discussions which have being going on for nearly two years have in my opinion brought us closer to this goal, but we have not yet achieved it. I believe that European consumers would benefit much more from a maximum level of regulatory harmonisation. It would make life much easier for companies operating in the field of
commerce. I am however pleased that in respect of several key issues we have managed to find solutions which ideally meet consumers’ needs, while at the same time making allowances for the realities of doing business. As an example, I would like to mention the provisions stipulating a 14-day deadline for consumers to withdraw from a contract, and I also welcome the amendment giving traders the opportunity to make refunds dependent on the consumer supplying proof of postage. This is an essential feature of the directive, indicating that in certain cases there are also obligations incumbent upon consumers, as well as upon traders.
Finally, I would like to encourage the Council and the European Commission to try to find an ambitious agreement."@en1
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"e"1
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