Local view for "http://purl.org/linkedpolitics/eu/plenary/2011-03-23-Speech-3-228-000"
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"en.20110323.21.3-228-000"2
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"Mr President, ladies and gentlemen, this text is important. It is not a revolution: we cannot say that everything before was bad and now everything is perfect. Nevertheless it does offer a number of major advances at this provisional stage in our work.
To my mind, the main advances concern better regulation for distance selling, especially over the Internet (chapter III), for consumer rights in this area need to be enhanced.
commerce is very useful: it widens consumers’ choice, allows them to find the lowest prices and also enables small and medium-sized enterprises and craftspeople to find new outlets.
To move forward in this area, we needed to do it in a genuinely European way, namely by carrying out, for a few very specific points, a complete harmonisation of everyone’s rights and duties. In very specific terms, an Italian customer buying something on a Belgian or German website will know that from now on, he or she will enjoy the same rights and the same protection. This is what this directive will enable.
It means that the consumer’s cooling off period will be extended to 14 days throughout the Union. It means that he or she will know straight away the total amount to be paid, without fearing a nasty surprise later on. It means that with the double-click, he or she will review the order correctly.
Obviously, all this is going to upset a few habits. In many Member States, national law contains subtleties that are regarded by everyone as fundamental, when often these are nowhere to be found in neighbouring countries. Living together in Europe is about learning to change one's habits slightly for the benefit of Community and general interest.
Let us be clear: this text still needs to be improved and we will have to do so in the coming weeks, with the Council and with the Commission. I welcomed the openness that has just been shown in this respect. We have already done a substantial amount of work thanks to our rapporteur, Mr Schwab, whom I wish to thank wholeheartedly. Yet the real achievement of this work is above all the fact that the amendments will be adopted tomorrow by all political groups. Consumers’ confidence in the Union’s internal market is very fragile. We needed this unanimous political support in order to preserve this confidence and to hope to strengthen it."@en1
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"E"1
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