Local view for "http://purl.org/linkedpolitics/eu/plenary/2010-09-21-Speech-2-230"
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"en.20100921.15.2-230"2
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"The free movement of goods in Europe is severely hampered by fragmented sets of national rules. The figures for the state of e-commerce in the European Union show that in 2009, one in three consumers in Europe bought at least one item online, but only 7% of European consumers dared to buy any from another Member State. Unpublished EU research on e-commerce practices show that 60% of consumers’ attempts to purchase items across borders in the EU fail, with the seller refusing to accept the transaction or to ship the goods, even though purchasers could save at least 10% by making an online purchase abroad (even when shipping costs were included) in half of the 11 000 cases investigated. I must therefore emphasise the need for a comprehensive legal and regulatory framework that can overcome cross-border barriers, enhance added value and regulate the risks of an activity that is constantly changing and nearly always progressing. Constant attention and monitoring are therefore required, prioritising the reliability of communications and transactions. In order to consolidate e-commerce, it is essential to work to improve the security and confidence of businesses and consumers, particularly as regards payments and delivery and return services."@en1
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