Local view for "http://purl.org/linkedpolitics/eu/plenary/2010-04-20-Speech-2-072"
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"en.20100420.3.2-072"2
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"As a result of the limitations and cancellations of flights for several days on account of the eruption of the volcano in Iceland, thousands of people are stuck at airports under difficult conditions. Despite considerable flight delays (in cases of trips under 1500 km, over 2 hours), the airlines have provided little or no assistance and did not give accurate information regarding travel options to people’s final destinations. They did not make arrangements for passengers to have access to free telephone, fax, e-mail or Internet facilities, and did not provide transfer or accommodation, either, even though passengers are entitled to such support under the EU regulations in force. Passengers living with disabilities, elderly people and families with small children are even more vulnerable in such exceptional situations, and this has been the case now as well. This unexpected situation has shown that passenger rights that were previously honoured can be wiped out in a matter of minutes, and that the need for the Passengers’ Charter that I, too, had earlier urged is particularly great, to avoid a repetition of the helplessness of the airlines and relevant bodies. At the same time, I recommend that in the event of any exceptional change, it be automatically mandatory to send information and a message about alternative solutions to every passenger’s mobile phone."@en1
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