Local view for "http://purl.org/linkedpolitics/eu/plenary/2010-03-09-Speech-2-975"
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"en.20100309.18.2-975"2
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"Article 12 of the Treaty on the Functioning of the European Union reaffirms that consumer protection requirements shall be taken into account in defining and executing other Union policies and activities. The Commission must ensure that consumers’ interests are genuinely integrated in all policies and must examine in its impact studies the potential effects of any new legislative act and of policies that directly or indirectly affect consumers. While consumer complaints are an important indicator of market failures, their absence does not always mean that markets are working well, since there are times when consumers tend to complain less, because of different consumer traditions or because of their perception of the likelihood that their complaint will be taken into account. Consumer organisations have a crucial role to play in alerting public authorities to the problems that consumers face. The instruments should be optimised so that they can operate more effectively at all levels. I call on the Member States to ensure that consumer organisations are duly consulted at every stage of the decision-making process and during the transposition and implementation of consumer legislation."@en1
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