Local view for "http://purl.org/linkedpolitics/eu/plenary/2010-03-09-Speech-2-024"
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"en.20100309.4.2-024"2
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".
Mr President, ladies and gentlemen, today we will vote on the own-initiative report on consumer protection, a very important instrument for which, among other things, I must thank the rapporteur, Mrs Hedh, and the other rapporteurs for the excellent atmosphere in which we have managed to work together.
There were many points on which we were in total agreement, and others I hope we can work on in the future: specifically, the European consumer scoreboard promoted by the European Commission, a very important instrument that nonetheless, in my view, still does not provide standardised data to enable people to make clear decisions. If we were a company and we decided on the future of the company based on data that was still inaccurate, we could go bankrupt. That is why, in future, I hope that we can work on a database that enables people to make clear decisions.
We must also consider, including in this report, the great burden put upon consumers but, in my view and on behalf of the group, I believe that a better balance is necessary in the future, since European citizens are not just consumers but also workers in companies that operate in the internal market. We must therefore always consider the balance that must exist between those who provide services and provide goods and consumers themselves, since this is our objective.
An informed consumer is a free consumer – so any initiative to provide additional information is welcome – but we said no to school schemes because we must not take the place of the consumer when it comes to exercising their own freedom of choice and we believe that parents should be the first point of reference for young children in terms of what should be their consumer education. Moreover, parents also have control over their children’s consumption, especially when they are young.
As for adults, it is true that consumers sometimes have difficulty protecting themselves via the appropriate legal channels, which is why we are in favour of non-judicial redress, but we believe that a greater effort could be made, particularly in times of crisis, to make what already exists work, rather than seeking to increase the number of consumer ombudsmen.
I will finish by mentioning services provided by the public administration. I am sorry that due consideration was not taken of the fact that the public administration, municipalities, bodies, provinces, and even states, are also a point of reference for the consumer. I hope that in future, we can do more, because it must be possible for consumers also to be protected from those malfunctioning services provided by the public administration."@en1
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