Local view for "http://purl.org/linkedpolitics/eu/plenary/2010-03-08-Speech-1-128"
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"en.20100308.16.1-128"2
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"Mr President, it is true that widespread use of the Internet nowadays allows consumers to change the way in which they plan things, even down to their holidays. In other words, they have the facility, via the Internet, not to buy ready packages, as we have learned to do in the past, and to pick and choose how they wish to plan their holidays. Of course, now that several parties are involved, the question arises as to who is responsible in the event that there is a problem with the service and from whom the consumer will ultimately claim compensation. My fellow Members rightly raised this matter and we need to find answers and to update the directive which we have applied to date.
This is also crucial for Greece which, as you know, is a tourist destination, and the more clearly we define who is responsible in each instance (the Greek hotelier or the travel agency or anyone involved in the procedure), the more we shall be able to rely on everyone trading in the tourist sector.
I should like to close by saying that legal protection for European citizens is crucial. At the same time, Commissioner, we have a duty to inform everyone who chooses to holiday in a European country of the rights which they have had to date and, more importantly, to inform them of the loopholes and of the improvements we want to make. All this is important, but citizens need to know about it in order to exercise these rights."@en1
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