Local view for "http://purl.org/linkedpolitics/eu/plenary/2010-03-08-Speech-1-123"
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"en.20100308.16.1-123"2
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"Commissioner, ladies and gentlemen, the revision of the Package Travel Directive must respond to a series of new challenges in the area of tourism, especially in connection with the development of new technologies which have influenced ways of communicating and selling services. This mainly concerns sales over the Internet, which, among other things, has facilitated the dramatic growth in budget airlines. Every challenge has its opportunities and risks. The opportunities include greater flexibility and access to services for customers, while there is a possible risk in the insufficient level of protection for consumers.
Several months ago, the Committee on Transport and Tourism questioned the Commission in response to a series of bankruptcies of budget airlines. In these circumstances, we have witnessed the situation of passengers being stranded in airports without money and struggling to make alternative arrangements for their return journeys. This is only one of the examples of insufficient protection for consumers/airline passengers. The Commission should find a solution that will deal effectively with the situation in the foreseeable future to assist consumers and to boost confidence in the sector. The holiday season will begin in a few months and we certainly do not want to again experience problems similar to the collapse of the SkyEurope company last year.
However, the consultation with the Commission over this directive has also uncovered other issues. Their common denominator is the need to strengthen consumer protection, especially through better levels of awareness on the part of customers concerning the real terms and the price of services.
I would like to conclude with one more remark, which applies generally to public consultations with the European Commission on various themes. I consider it important for these consultations to be implemented in all EU Member State languages, if we really want to discover a broad spectrum of views on a given topic. In this sense, it is EU citizens who are clients with rights to information and for whom we wish to revise the Package Travel Directive."@en1
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