Local view for "http://purl.org/linkedpolitics/eu/plenary/2010-03-08-Speech-1-119"
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"en.20100308.16.1-119"2
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"The Package Travel Directive encompasses transport and accommodation services, along with other related services provided through package holidays. It also sets out consumers’ rights and the responsibilities of distributors and tourism service providers.
The 1990 directive fails to take into account new trends, such as buying package holidays and making payments via the Internet. The rise in the level of Internet use and the emergence of low-cost operators have made 23% of European tourists and 20% of European households buy customised package holidays via specialist websites.
The directive must therefore be revised to include within its remit suppliers of ‘dynamic’ package holidays as well. Consumers must be fully informed about their rights and about how these rights are guaranteed by each of the offerings available, both for the complete package holiday and each component individually.
I also feel that it is important that websites which offer travel services are accredited. This will help guarantee that the identity of the tourism service provider can be recognised and, by extension, there will be a clear assumption of responsibility for the information and services provided.
The study published by the Commission in January 2009 on package holidays organised at the customer’s request, known as ‘dynamic packages’, indicates that the proportion of package holidays purchased online rose by 12% in 2009, even though their value only accounts for 25% of the total value of tourism services sold. 66% of the transactions made online involve direct purchases via the websites of airline operators, travel agents or via specialist websites offering last-minute travel deals.
Tourists prefer dynamic packages because they offer greater flexibility, lower prices compared to traditional package holidays and a higher quality of service, or because they cannot find traditional package holidays to meet their requirements. In addition, the dynamic package holidays purchased can only be paid for using online payment methods.
However, approximately 70% of the complaints received last year by the European Consumer Centres Network related to tourism services and were due to the incorrect and incomplete provision of information prior to and during the trip, the provision of services falling below the standards advertised, flight cancellations or delays, and even to failure to provide the services purchased.
I think therefore that it is important and necessary to review this directive.
Thank you."@en1
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