Local view for "http://purl.org/linkedpolitics/eu/plenary/2009-11-24-Speech-2-404"

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"I thank the Commissioner for her response. Can I ask the Commissioner whether she is aware that people who, as she mentions, purchase on the internet, say, loyalty cards for hotels, or whatever it happens to be, have real difficulty finding someone to actually take a complaint? There might be some sort of a box number, but rarely a telephone number or proper email address. Commissioner, will you require anybody selling goods to have a direct contact number where people who have difficulties can make direct contact with those who have sold them defective goods or services?"@en1
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