Local view for "http://purl.org/linkedpolitics/eu/plenary/2009-11-24-Speech-2-403"
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"en.20091124.35.2-403"2
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"The question is about varying consumer rights and is very timely. In all Member States, there are institutions and organisations that have the task of promoting knowledge and understanding of consumer rights for their citizens.
An overview of these national institutions and organisations is available on the website. I could of course provide you with the website. It is http://ec.europa.eu/consumers/empowerment/cons_networks_en.htm, and it is really very interesting to browse around.
The Commission promotes awareness of consumer rights through various instruments. We sponsor an EU-wide network of consumer centres that provides consumers with information on their rights when shopping across borders and supports them with seeking redress when something goes wrong. The centres’ websites, leaflets and brochures explain to consumers what their rights are, for example, when shopping online, renting a car or booking holidays in another Member State.
The Commission would therefore recommend that Members of the European Parliament refer their constituents to the European consumer centre located in their respective country. Moreover, the Commission conducts information campaigns in Member States who newly joined the EU to raise awareness of consumer rights and promote national organisations and institutions where consumers can find further help and assistance.
The Commission also promotes knowledge of rights through its consumer education initiatives such as the ‘Europe diary’ that targets students aged between 15 and 18 and Dolceta – a website targeting adults and teachers.
Last but not least, in October 2008, the Commission presented its proposal for a directive on consumer rights, which is currently the subject of negotiations in Parliament and Council.
This directive, if adopted, will reduce the current fragmentation of the consumer
and ensure that all consumers in the EU will benefit from a single simple set of consumer rights, and this would make it easier to conduct pan-European education campaigns on consumer rights.
The Commission is currently carrying out research and fact-finding on information to consumers at the point of sale, and it intends to consult retail experts, consumer organisations and other stakeholders on the ground before proposing concrete measures.
I also have some news which is very important for us. We have two new extensions to the Dolceta information website. We have added two more areas to it: one is sustainable consumption, and the other is services of general interest, so we are expanding."@en1
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