Local view for "http://purl.org/linkedpolitics/eu/plenary/2009-11-24-Speech-2-388"
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"en.20091124.35.2-388"2
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"In response to the first question, from Mr Tarabella, on energy prices, I can state that with the adoption of the third internal energy market package, the importance of the citizen in the internal energy market has been elevated considerably. The new measures are intended to improve the operation of the retail energy market and provide additional consumer protection. These topics are discussed and followed up at the Citizens’ Energy Forum, established with the aim of improving the functioning of the retail market to the benefit of individual consumers.
The Forum, involving the representatives of consumers, industry, national energy regulators and national administrations, seeks to improve implementation of energy legislation and may develop elements for codes of conduct with self-regulating and even quasi-binding effects on the industry. In this context, a working group on billing was established at the first meeting of the Forum in 2008. The working group’s recommendations are examples of good billing practice and were presented and endorsed at the second meeting of the Forum in 2009. Energy regulators and industry will report on the implementation of the billing recommendations in the next Forum, which is expected to be in the autumn of 2010.
The third internal energy market package also brought a new instrument intended to inform consumers – the European energy consumer checklist. The checklist is a tool that will help inform consumers in the Member States of their rights – notably on billing – and assist with the implementation and enforcement of energy legislation. It aims to provide consumers with simplified, accurate and practical information on local energy markets. The harmonisation of the competences of energy regulators in relation to consumer protection, which will result in active market monitoring, will further enhance their protection."@en1
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