Local view for "http://purl.org/linkedpolitics/eu/plenary/2009-11-12-Speech-4-159"
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"en.20091112.17.4-159"2
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"I fully endorse the resolution of the European Parliament on the annual report on the European Ombudsman’s activities in 2008, and voted in favour of its adoption. The proposal to set up a joint website for the European institutions is especially valuable. This would allow interested parties to find the right institution for each matter and to direct letters, questions and complaints to the appropriate address. This would be an invaluable aid to the citizens of EU Member States. At the moment, most people have problems with this. People have approached me many times with a request for information about where they can gain access to documents or lodge a complaint, because they do not know to whom to turn. They send letters everywhere, and then are embittered by the lack of replies and disillusioned with the functioning of the EU institutions, including the lengthiness of administrative procedures. On the other hand, the Ombudsman, instead of replying to the appropriate complaints, has to grapple with the more than 75% of complaints which are not within his area of competence. The new website would be an excellent guide to the areas of competence of the European institutions. Until it is set up, I would ask the European Ombudsman to pass on each complaint directly to the national or regional ombudsman with the appropriate competence. I also support the idea of running a broader information campaign with the objective of raising citizens’ awareness of the functions and areas of competence of the members of the European ombudsman network."@en1
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